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Terms & Conditions

Please read these Terms and Conditions before using this site.

By using this site, you have agreed to the Terms and Conditions as outlined below. If you do not agree to all of the Terms and Conditions of this agreement, please do not use this site.


These terms and conditions regulate the Agreement between "you" the customer and The Bad Back Company. By placing an order with The Bad Back Company you are offering to purchase the goods detailed within that order, which The Bad Back Company may or may not accept at their sole discretion. In the event of an order not being accepted, we will notify you by e-mail. You undertake that all details you provide for the purpose of ordering or purchasing goods are correct, that the debit or credit card you are using is your own and that there are sufficient funds to cover the costs of the item(s) that you are purchasing. To help prevent fraud and ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal information, supplied by you during or after the ordering process against relevant third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks the personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.  This is done only to confirm your identity and a credit check is not performed and therefore your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. If there are any changes to the details supplied by you, it is your responsibility to inform The Bad Back Company by updating your account details as soon as possible. Your statutory rights are not affected by these terms and conditions. Liability To the fullest extent permitted by applicable law, our liability to you in respect of an order shall be limited to the value of that order, and we shall not be liable to you for any indirect, consequential, special or punitive loss, harm or damage (including economic loss, loss of profit, loss of revenue, loss of business, wasted expenditure or depletion of goodwill) whatsoever or howsoever caused, including, without limitation, as a result of our negligence. For the avoidance of doubt, nothing in these terms and conditions excludes our liability in respect of death or personal injury caused by our negligence; under section 2(3) of the Consumer Protection Act 1987; or for fraud or fraudulent misrepresentation

The BADBACK Company is the trading name of The BADBACK Company Limited. The BADBACK Company Limited is a company registered in England and Wales with company number 8764691. The registered office is 6 Central House, High Street, England CM5 9AA


The prices payable for the items that you order are clearly set out on this Website. All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price. Where we charge separately for packing, carriage, insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website. Prices can change and we always bring you the latest prices as quickly as possible.


We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, we cannot guarantee the actual product colours as these may vary from colours displayed on your viewing device.

Privacy & Security Policy

You can check the information that we hold about you by logging on to our website and checking your Account. We constantly strive to give you a pleasant, efficient and secure shopping experience.

We do not store your credit or debit card details and all credit and debit card transactions are done through an approved secure third party.

Your password to our site is encrypted and not available to be viewed by our staff. If you forget your password you can only retrieve it yourself by requesting it via the forgotten password option and it will be emailed to your unique email address.

We do not have any arrangements with third parties to disclose any of your details and we will not pass any of your details on.

Our mailing list is double opt in in accordance with EU regulations and our communications and our newsletters all contain a one click opt out option.


Some links within this website may lead to other websites, including those operated and maintained by third parties. The Bad Back Company includes these links solely as a convenience for you, and the presence of such a link does not imply a responsibility for the linked site or an endorsement of the linked site, it’s operator, or it’s contents.

Please Note

The BADBACK Company provides this website as a service.

The author of this website specifically disclaims any and all liability arising directly or indirectly from the use or application of any information or use of any products contained in this website. While the information contained within this site may be updated periodically, no guarantee is given that the information provided in this website is complete, up to date or correct at any given time.

The information contained within this website is not intended to serve as a replacement for professional medical advice. You should consult in person with a qualified doctor or health professional regarding your pain or any other health related issues or problems. Never disregard qualified medical advice or delay seeking it because of anything you have read on this site.

Permission is given for the downloading and temporary storage of one or more of these pages for the purpose of viewing on a personal computer. The contents of this site are protected by copyright under international conventions and apart from any permission stated, the reproduction, re transmission or permanent storage of any part of the contents of this site is prohibited without the prior written consent of The Bad Back Company.

Calls to our 0345 6063335 number. Please be advised that calls will cost 5p per minute, plus your phone company's access charge.


Please be advised that these Terms and Conditions may be changed in the future.