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FAQ

Sizes

  • How do I measure my waist size correctly?

    Do not worry many people are a little unsure exactly how to do this but when done correctly ordering the correct size from us is simple.

    Step 1: Firstly lift or remove any clothing.

    Step 2: Use your fingers and thumbs†to find the top of your hips, the†easiest way is to lightly push†from the outside of each side, and then using your fingers in the same way†to locate the base of your rib cage. Your waist is the soft, non boney, fleshey area between your hips and rib cage.

    Step 3: While standing, place a tape measure around this soft fleshey area on or just above your navel and take the measurement. Do not breath in and hold your breath when measuring. The tape measure should be parallel to the floor and should not be pulled tight so as to dig into your waist as this will give you an inaccurate measurment.

    Step 4: Now that you know exactly how to locate and measure your waist repeat step 3 over your clothing if you are going to wear your support outside your clothes.

  • What size do I order?

    We display a size guide alongside each product that we sell. When ordering items which can be worn either†under or over your clothing, for example a back support,†take care to measure your waist accurately and over a typical layer of clothing if you are going to wear your support in this way. Many of our customers do wear their back support over clothing when†at work for ease of use.

  • What happens if I order the wrong size?

    Occasionally people do order the wrong size and in such circumstances we are happy to exchange your item(s) for a different size. Please refer to our Returns Policy for full details. Please remember we cannot accept returns without a returns authorisation number which can be obtained be either an email or telephone request.

Orders

  • What is the cost of delivery?

    All orders are subject to a default†Free UK delivery. This is a Royal Mail second class postage and may take between 2-5 days to reach you after dispatch. We offer a†first class Royal Mail option for £1.00†and a Guaranteed Next Day by 1pm delivery for £4.99†if you would like to speed your order along. ( Please see Delivery & Returns for full details of Guaranteed Next Day Delivery)†These delivery options are shown and can be selected†during the ordering process.

  • How do I return or exchange an item?

    We offer a 30 day money back guarantee. Click Here to see the full returns details and policy should you need to return or exchange your order.

Miscellaneous

  • Voucher Codes

    We do not subscribe to voucher code websites simply because instead we prefer to offer the best price direct to you on our website.

    For details of the latest news, tips and our own discount codes for special offers why not subscribe to our newsletter.

    We will only send out occasional and relevant news letters and never share your details with third parties.

  • Can you diagnose my pain or injury?

    We are unable to give any medical adive or diagnosis. However, your doctor may recommend products that can be found on the website to assist with your pain, recovery and rehabilitation.

  • What is your telephone number?

    We are always happy to assist. You can reach us on 0845 606 3335 which is a local rate from a BT landline.†

  • What is your Twitter address?

    It would be great if you followed us. We tweet about many different health and injury prevention topics at @badbackcompany

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